FAQs
1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 5–12 business days, depending on your location and shipping method.
2. Do you ship worldwide?
Yes! We proudly offer worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout.
3. Can I return my order?
Yes. We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned in the original packaging.
4. Are your wigs made from real human hair?
We offer both 100% Human Hair Wigs and Premium Synthetic Wigs. Please check the product description to see the hair type before purchasing.
5. How do I choose the right wig?
Each product includes detailed information about cap size, hair length, color, and style. If you need help, our support team is happy to recommend the perfect wig for you.
6. Can I style or dye my wig?
Human Hair Wigs can be heat styled and dyed by a professional. Synthetic Wigs should only be styled according to the care instructions provided.
7. How do I care for my wig?
Use wig-friendly shampoo and conditioner, avoid excessive heat on synthetic wigs, and store your wig on a stand to maintain its shape and quality.
8. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your shipment in real time.
9. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods available at checkout.
10. How can I contact customer support?
You can reach us through our Contact Us page or by email. Our customer support team is available to assist you with any questions before or after your purchase.